Read some of our member concerns and what we're doing to resolve them

Member Concerns

We take the good with the bad. If you have feedback at any point in the application or lending process, we want to hear it. On our website, we encourage members to give their feedback using a CEO Feedback feature. Current and future members may submit their thoughts, and will be directly read by Figure’s CEO, Mike Cagney. That’s how important your feedback is to us.

It is Figure’s commitment to provide a fast, easy, and hassle-free experience. From our 100% online application to our top-notch customer service, we are committed to serving you. And we’ll even show you what we’re doing to address your concerns.

“Tell us how we can improve.
We take your feedback seriously and address it.” —Mike Cagney, CEO at Figure

CEO Feedback Feature: Submissions

Read some of our member compliments. Learn More