Frequently asked questions
We want to ensure you have the info you need. We’ve answered the most common questions about Figure here, but please reach out if we can help.
How does eNotary work?
Our Figure eNotary will connect with you via an audio enabled video session. The eNotary will confirm your identity via the ID you provided during the application process and ask you a set of knowledge based authentication questions. Once you have authenticated, you will be able to review your mortgage document and electronically sign the document during the session. Once you sign, the eNotary will electronically notarize your document.
How long does eNotary take?
We designed a simple and efficient process for you to complete our eNotary session. The entire session can be completed in minutes.
When can I complete my eNotary session?
Our eNotaries are available Monday-Saturday from 6am - 6pm Pacific Time. If you apply after hours, you can resume your session during business hours.
How do I complete my eNotary session if my additional signer is in a different location?
You will enter information about your additional signers during the loan process. They will each be sent an email with details on how to log in to complete their own eNotary session.
Why can’t I do an eNotary session?
Signing mortgage documents with an eNotary is new to the lending industry. Although many counties accept eNotary and electronically signed mortgage documents, some counties may still require documents to be signed with an in-person Notary. You will be alerted by one of our team members if you need to schedule an appointment for an in-person Notary session.