Before You Apply

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To generate a pre-qualified rate we create a soft inquiry, which does not affect your credit score. You may see this soft inquiry on your credit report, but it’s only visible to you and not to other creditors or users of your credit report. However, submitting your application will result in a hard inquiry and may affect your credit score.

There may be some tax benefits for deducting mortgage interest depending on your circumstances. Please consult a tax professional for specific information related to your taxes.

Keeping your data safe and private is important to us. We use a range of security and encryption techniques to keep your data secure. For more details on our Privacy Policy, please visit

Discount points in mortgage are the costs you pay in exchange for a better interest rate and lower monthly payments. For example, .25% of a point (reduction in interest rate) costs 1% of the total loan amount. Prior to 6/16/20, Figure offered Origination Fees instead of Mortgage Points. If you started your application prior to this change, you will see this reflected in your documents.

Single family homes and townhouses qualify for our mortgage refinance. We currently lend only on primary residences. Second homes and investment properties are not supported at this time.

We lend to individual or joint borrowers. LLC, Trusts, and other ownership types are not currently supported.

No, at this time we do not lend to investment properties and second/vacation homes.

The lowest FICO score we can accept is 620 for conforming loans.

Yes, hazard insurance is required and will be reviewed prior to consummation, and flood insurance is required if your home is in a flood zone.

Whatever you want! We suggest doing something responsible - like covering any immediate necessary costs, paying off debt, or fixing up your home.

You can borrow up to 80% of your home's value as your new mortgage amount, with up to $500,000 in the form of cash back. This is subject to the Federal Housing Finance Agency's annual conforming loan limits.

There may be some tax benefits for deducting mortgage interest depending on your circumstances. Please consult a tax professional for specific information related to your taxes.

No, sorry.

Most applicants are able to complete the application in about 10 minutes. From there, we’ll review and process your application. On average, it takes about 20 days before you receive a decision. If you are approved, we will alert you via email and through your member dashboard when it’s time to schedule your appraisal and closing.

You have 30 days to complete your application once you have selected your initial terms. To improve your processing speed, you can inform your employer of the pending application so they can expect to be contacted. Also, be sure to promptly respond to requests to schedule your appraisal and reach out with any questions.

After you sign your closing documents with a signing agent, you will enter a three (3) business day rescission period. The funds will be disbursed the next business day after you exit the rescission period.

In order to complete your mortgage refinance application, we’ll need to pull your credit report. If your credit report is locked or frozen, it’s no problem. You can contact Equifax or TransUnion to have it unlocked.


Call (888) 298-0045  Opens a new window. or visit Equifax  Opens a new window..


Call (888) 909-8872  Opens a new window. or visit TransUnion  Opens a new window..

Click on the Log In link on the top of

The first of every month.

The only payment that Figure accepts is an electronic payment.

Your dashboard has all of your billing documents. Simply log in to your account to see your dashboard.

You'll be serviced by Figure or subservicers that we contract with. In the event that servicing rights are sold, you will be notified at least 15 days prior to any servicing transfer.

You can update your account information by logging into your borrower portal.

Late fees will be applied for payments that are 15 days late, but will not exceed 5% of the late payment. Additionally, any insufficient funds penalties incur a $20 charge.

To change your account information, please contact us at  Opens a new window. or 1-888-819-6388  Opens a new window. (Not for use by New York borrowers).

You can view all of your documents on your dahsboard. Just log in to your account to see it.


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Figure uses the borrower's estimated value to calculate offers. If you qualify, you may be required to get an appraisal to confirm the value prior to closing.

Sure, as long as you meet the minimum requirements for each loan.

1. Accrued interest 2. Principal balance 3. Escrow 4. Fees 5. Remaining unpaid principal balance

We are happy to work with you and answer any additional questions you may have. Give us a call us at 1-888-819-6388.

Your loan estimate may change if the terms of your loan change or your eligibility. This could occur when you select a different offer or any changes that may occur as a result of your income, credit, or property verification processes.

Once your application is approved, Figure will order your appraisal. You'll be contacted to arrange a date and time for the appraisal by a third party company we work with. If you have any questions, please contact us.

Once your loan is approved, you can schedule the closing session at a time and place of your choosing.

Figure currently only allows two borrowers.

Traditional wages paid by an employer, rental income, retirement income, child support/alimony, interests and dividends, and social security and disability qualify. At this time, we're not able to accept self-employment income unless the applicant also has other sources of income. Be sure you can show your income in checking, savings, retirement, and/or investment accounts.

We use connected accounts to verify your reserves and set up your loan for disbursement. At minimum, you need to connect at least one checking account. If you opt in to Autopay, you can select an account to be used for your monthly payment.

For verification of assets, Figure accepts 401k, IRA, Keogh, Roth, Savings, Brokerage, Money Market, checking and CD accounts.

Figure partners with an independent third party to verify your employment. You should let your employer know that you are applying for a mortgage loan and to expect an email and/or phone call to verify your employment.

An appraisal waiver is offered for eligible transactions where an appraisal is not required. Instead of an appraisal, a valuation supporting the loan amount is performed using analytics and property data.

Figure will determine the value of your home using an online database from Fannie Mae rather than hiring a local appraiser to personally inspect your home.

The waiver means you don’t have to pay the appraisal charges, and it can also reduce the loan processing time substantially.

Yes. It is important to know that the appraisal waiver is not guaranteed and may be revoked at any time prior to closing based on Fannie Mae’s eligibility requirements. If the loan is later found to be ineligible for the appraisal waiver, an appraisal would be required and you would be responsible for the cost of the appraisal.

Rate and Cost

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You are able to borrow up to 80% of your home's value as your new mortgage amount up to the Federal Housing Finance Agency's annual conforming loan limits. Up to $500,000 can be in the form of cash back.

The maximum cash-out available is $500,000 and is subject to credit approval. Terms and conditions apply.

Figure offers a 30-year fixed term, and if you choose to pay off your loan early, there is no prepayment penalty. You are able to borrow up to 80% of your home's value as your new mortgage amount up to the Federal Housing Finance Agency's annual conforming loan limits. Up to $500,000 can be in the form of cash back.

The costs include charges that are normally associated with a mortgage application, such as the appraisal fee, title, settlement and recording fees as well as discount points, that can cost up to 2% of your total loan amount.

Of course.

Currently you cannot.

Property taxes and insurance are included. HOA dues are not included and are the responsibility of the borrower.

Mortgage rates can change daily. Start your application today to find out what rate you qualify for.

The interest rate is the cost you will pay each year to borrow the money, expressed as a percentage rate. It does not reflect fees or any other charges you may have to pay for the loan. An annual percentage rate (APR) is a broader measure of the cost to you of borrowing money, also expressed as a percentage rate. In general, the APR reflects not only the interest rate but also any points, mortgage broker fees, and certain other charges that you pay to get the loan. For that reason, your APR is usually higher than your interest rate.


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You are not obligated until you have signed your final loan documents and the three day rescission period has expired. However, you will be charged for any fees incurred during the processing of your loan, which could include (but is not limited to) appraisal fees, credit report fees, title and settlement fees.

If we identify a variance in your stated income compared to verified income, we'll let you know. You'll have the option to connect to additional accounts, provide additional information (e.g. pay stubs and tax returns), or select a lower loan amount based on your verified income. In some cases we'll decline your application if your verified income does not qualify for a loan.