Important Disclosures Regarding Money Transmissions

Alaska For Alaska Residents Only:

If your issue is unresolved by Figure Pay 1-800-260-1798  Opens a new window. please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here  Opens a new window..

Formal complaint forms may be submitted via:

  1. Fax: (907) 465-1230
  2. Email: msb_licensing@alaska.gov  Opens a new window.
  3. Mail: Division of Banking & Securities, P.O. Box 110807 Juneau, AK 99811-0807

If you have any questions regarding formal complaints, please call (907) 465-2521  Opens a new window..

Colorado: CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

  • You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
  • If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Email: DORA_BankingWebsite@state.co.us  Opens a new window. Website: www.dora.colorado.gov/dob  Opens a new window.