We’re here to help you

If you’re experiencing income loss or financial hardship, we are offering a forbearance option for eligible Figure Home Equity Line members. Read below to learn more.

If you’re a Student Loan Refinance member in need of repayment assistance, click here for information on repayment options.

How forbearance works

Figure is offering forbearance for current Figure Home Equity Line members. We understand that members sometimes experience financial hardship resulting from job loss and unexpected expenses.

1

Forbearance term

3-month payment forbearance term

At the end of the forbearance period, the loan will be reamortized across the remaining term, keeping the same maturity date. This means the total amount due at that time will be spread out evenly across the remaining number of months left on the loan. Interest will not be calculated on the interest that accrued during the forbearance period.

2

Payments

Payments optional during forbearance.

Additional draws will be suspended during the forbearance period.

3

Resuming

Resuming payment after the forbearance

The first payment after forbearance will be due on the next contractual due date. Once the forbearance period ends, additional draws will continue to be suspended until 3 consecutive payments have been timely made.

See if you’re eligible

To see if you qualify, review the following steps and submit the PDF form linked below.

* If you became a Figure member after 4/15/2020 and have not yet made the first three payments on your loan, you’ll need to use a different PDF form linked here  Opens a new window..

Step 1

Confirm that your loan is not more than 30 days past due, and you have paid any past due amounts prior to submitting this request.

Step 2

Ensure you can demonstrate and attest to hardship. If you are not able to demonstrate a hardship, forbearance may be denied.

Step 3

Download the “Loan Assistance Application” from the ‘Download PDF’ link.* Fill out the required information and submit via email using the email address provided (myaccount@figure.com  Opens a new window..)

Step 4

Once the completed application is received, Figure’s Member Services Team will review to determine eligibility. You can expect an email notifying you of the results of your review within a few short days, and if you are approved, a Forbearance Agreement will be sent to you outlining the terms of your specific loan forbearance offer.

* If you became a Figure member after 4/15/2020 and have not yet made the first three payments on your loan, you’ll need to use a different PDF form linked here  Opens a new window..

Need help?

Our member services team is here to help you from Monday through Friday, 6am PT to 6pm PT.